Return & Exchange
Q: What is your return policy?
We have a 14-days, hassle-free return or exchange policy If you aren’t totally satisfied with your purchase, we’ll get you set up with a full refund or an exchange within 14 days of receipt. Damaged frames or severely used one are non-refundable.
Additionally, we have a 60 days, no-scratch guarantee for our eyeglass lenses. We’ll replace your scratched lenses for free within that timeline.
Return Shipping charge on this occasion is your responsibility, though.
Q: How do I set up a return or exchange?
A: If you’re eligible to return your glasses or contacts, you can ask prior to our customer service through either email or chat and get a Return Authorize Code. We will not accept any return or exchange without this code.
Q: What do I do if I’m experiencing issues with my prescription?
A: Eyeglasses: Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your pair, go to your doctor to check if your prescription is good for you and email us. We’ll help determine the issue and make sure that your prescription is just right!