Q: What do I need to order? Prescription glasses or sunglasses
A: You’ll need a valid eyeglasses prescription (make sure it’s not for contact lens ) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, we will make it as default number which men 62mm & women 59mm. it will cover most of prescription
Q: What’s the status of my order?
A: To check on the status of an order, sign into your account and click “Orders” from the menu, and you can find your info all there. You’re always welcome to reach out via “Chat” as well.
Q: How do I order multiple pairs of glasses with different prescriptions?
A: If you are interested in purchasing multiple pairs using different prescriptions (like, one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription.
Q: Why is your website asking me to log into my account?
A: You have to create your account in order to place an order with us. Within your account, you can view your order history, check your order status, and print invoices for previous purchases.
Q: When can I expect my order?
A: The processing time depends on several things: the type of order, whether your order is complete (Do we have all of your prescription information include PD)
*Please note: While the safety of our teams and customers remains our very top priority, we’ve introduced COVID-19 safety measures that may slightly increase order turnaround times. *We’re doing our best to get your order to you as soon possible, and we’ll be in touch if we expect it to be significantly delayed.*
Thank you for your patience and understanding during this extraordinary time.
Here’s what you can expect:
Order Type & Turnaround time Prescription Orders: 7-10 business days once prescription and billing info is approved
Non-Prescription: 5-10 business days
Q: Need your order sooner?
A: A: We also have expedited shipping available to add during checkout for an additional charge.
Q:Where do you ship?
A: We currently ship eyeglasses, only in U.S. domestic addresses.
Q: What is your return policy?
A: A: We have a 14-days, hassle-free return or exchange policy If you aren’t totally satisfied with your purchase, we’ll get you set up with a full refund or an exchange within 14 days of receipt. Damaged frames or severely used one are non-refundable.
Additionally, we have a 60 days, no-scratch guarantee for our eyeglass lenses. We’ll replace your scratched lenses for free within that timeline.
Return Shipping charge on this occasion is your responsibility, though.
Q: How do I set up a return or exchange? A: If you’re eligible to return your glasses or contacts, you can ask prior to our customer service through either email or chat and get a Return Authorize Code. We will not accept any return or exchange without this code.
Q: What do I do if I’m experiencing issues with my prescription? A: Eyeglasses: Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your pair, go to your doctor to check if your prescription is good for you and email us. We’ll help determine the issue and make sure that your prescription is just right!
Q: How do I submit my prescription?
A: Once you’re ready to checkout, you can submit your doctor’s contact information, upload an image of your eyeglasses prescription to your order (snap a photo or scan it in), or select to send your prescription to us later!
If you’ve already placed an order, email the image of your prescription to (with your order number) or upload on prescription section on your account page.
Q: Can you fill my prescription? A: Deciphering prescriptions can be tricky. If you have any questions about whether or not we can fill yours, give us an email or contact via chat.